Financial Policy
This is an agreeement between Companion Veterinary Care, as a creditor, and the Client/Debtor named on this form.
In this agreement the words “you”, “your”, and “yours” means the Client/Debtor. The word “account” means the account that has been established in your name to which charges are made and payments are credited. The words “we”, “us”, and “our” refer to Companion Veterinary Care.
Payment Procedures
Payment is required at the time of treatment. However if payment is a concern, with approval, other arrangements must be established before any services are rendered.
If you have a balance on your account, we will send you a monthly statemnt. Unless we approve the other arrangements in writing, the balance on your account is due and payable when the statment is issued and is past due if not paid by the end of each month. A finance charge of 1.5% will be imposed on each item of your account, which has not been paid within thirty (30) days.
Past Due Accounts: If your account becomes past due, we will take necessary steps to collect this debt. If we have to refer your account to a collection agency, credit bureau, lawyer, or small claims court, you agree to pay all of the collection costs, which are incurred.
Returned Checks: There is a fee, currently $30.00, for any checks returned by the bank.
Effect Date: Once you have signed this agreement, you agree to all the terms and conditions contained herein and the agreement will be in full force and effect.
Appointment Policy
This is an agreement between Companion Veterinary Care and the Client named on this form.
Cancellation Procedure:
If you find it necessary to cancel or reschedule your appointment (i.e. wellness, exam, surgery, grooming, etc.) please inform the clinic at least 24 hours in advance by calling or emailing our office. If we’re unable to respond at the time of your call, please leave our staff a message with name, appt date, and time. By contacting us to cancel or reschedule an appointment, we can provide care for another patient during that time.
If you do not appear for an appointment and or have not contacted us to cancel within appropriate allotment of time, you may receive a statment with a No-Show fee. This fee is expected to be paid prior to or at the time that you schedule your next appointment.
You can reach us at 620-342-1221 or email, cvc.emporia@gmail.com